FAQs

Frequently Asked Questions

Shipments will not mention Cannabis, our brand name or have any indication of its contents.

All orders are packaged and sealed using heat to prevent any tampering or contamination or odor.
All of our flower is vacuum sealed to eliminate any odor to ensure your package is shipped discreetly.
All shipments are sent with an alternating return address to keep things discreet.

How is it shipped?

We ship using Canada Post XpressPost shipping

  • Orders over $99 receive free shipping and include a tracking number
  • Orders under $99 cost a flat rate of $18.00 and include a tracking number

All orders over $400 will require a signature unless requested not to in your order notes. This means your order will be sent to your post office if someone is not home or available, You may need to present ID to pick up your order from the post office. If you request to not sign, we do not reship orders.

Please note that due to the current pandemic, Canada Post has temporarily suspended the signature option to minimize contact between couriers and recipients so signature on delivery is currently unavailable.

Your order should deliver between 2 and 4 business days from the time you submit your payment.

We are sorry to hear that and would like to help resolve your issue. Please first view our FAQ and see if your question can be answered, if it is still unanswered, reach out to our customer support and provide your name, order number and the issue you are experiencing and we will get back to you as soon as possible.

If you have a payment issue under no circumstance contact your bank or card issuer. You must contact our customer support and we will resolve the issue.

If you do not receive within 48 hours of the expected arrival date, please contact us and we will request a trace with Canada Post.

Canada Post will conduct an investigation (which can take up to 5 business). If they can locate the package, they will ship it to you and you will receive it within a few days. We do not offer postage refunds if your order arrives late due to postal issues.

Every situation is different, but we’re here to help! Below is a general guideline:

If your package appears to be stuck, please contact us so we can make a trace on the package. If it is found to be lost at the end of the claim, we will look into replacing your order.

Please note that most of our decisions are based on Canada Post.

If your address was provided to us incorrectly, we do NOT replace your order.

If your package was delivered to you and tampered with or stolen by Canada Post, we DO NOT cover your order. Although this may happen, we will handle it on a case by case basis. We will require your help to submit as much evidence as possible.

If your package has an error and it will be returned to sender, please contact us so we can see if we can get the package re-directed. If the address that we put was incorrect, we will work as quick as possible to correct it. If the address we put on the label was correct, then we DO NOT cover any return to sender cases.

Return to sender typically occurs when: invalid address, invalid address on label, person not at address, no suite number, no buzzer number, rejected by concierge, rejected by person at the address, etc. Please double check address you are entering before placing the order

Payments will require time to process or accept the transaction so please allow us time to confirm your payment and keep in mind payments may or may not be accepted outside our support hours but don't worry, if you have summited the payment we will get your order out as soon as possible.
Yes, shipping is free for all orders over $99 Orders below $99 costs $18
Absolutely. Your order will be shipped with no mention of its contents or who it is from. The products will be vacuumed sealed to conceal any odor.

From time to time a package can be delivered to the wrong mailbox, this is often to a next-door neighbor or mailbox, concierge, or someone has accepted on your behalf. We recommend looking in to this first. If that is not the case, we have also seen from time to time a postal worker will scan in all the packages saying they were “Successfully delivered” but in fact it has not been delivered yet, please wait 24 hours before contacting us as it may show up

If you do not get your package within 48 hours of it being marked delivered, let us know and we will file a trace with the post office. There will be a trace initiated which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. We do NOT replace orders once marked delivered but if you have an issue we will review your case and see what can be done.

if there has been a delay, please see your tracking information, view the Canada Post link to see if there are any delays.

If you’re tracking your package through Canada Post and it appears it is headed to the wrong destination, it is most likely due to human error. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they make a mistake, which they will re rout and can cause a short delay but should make it to your destination.

If you entered in an incorrect address when ordering, unfortunately we cannot cover your package. You can email support at info (at) bestbudmail.com and we will see what can be done to assist you.

After your order is packed and ready to ship, you will be sent a tracking number. This tracking number will NOT be active immediately until Canada Post has scanned your package. We ask that if the tracking number is not active please have patience for at least 24 hours after receiving the tracking, after then, if it is still not updating please email to let us know and provide your name and order number and we will assist you.