Frequently Asked Questions
What are the hours for customer support?
Customer support is available Monday – Friday, 9am – 5pm PST
Please note that we are closed on national and provincial holidays.
Please contact us once per issue, contacting multiple times may result in a delayed reply.
What payment options do you offer?
We accept payments by either Interac E-Transfer, Credit Card, or Cryptocurrency.Why is my order on hold?
We have yet to process your payment, or have not received payment.
Please ensure you have sent your payment. If you have sent your payment and it is been longer than 24 hours (excluding weekends) please contact support.
Please remember to submit payment right away as delaying payment could result in the items you are wanting to purchase being out of stock.