We are sorry to hear that and would like to help resolve your issue. Please first view our FAQ and see if your question can be answered, if it is still unanswered, reach out to our customer support and provide your name, order number and the issue you are experiencing and we will get back to you as soon as possible.
If you have a payment issue under no circumstance contact your bank or card issuer. You must contact our customer support and we will resolve the issue.