I have not received my package.

If you do not receive within 48 hours of the expected arrival date, please contact us and we will request a trace with Canada Post.

Canada Post will conduct an investigation (which can take up to 5 business). If they can locate the package, they will ship it to you and you will receive it within a few days. We do not offer postage refunds if your order arrives late due to postal issues.

Every situation is different, but we’re here to help! Below is a general guideline:

If your package appears to be stuck, please contact us so we can make a trace on the package. If it is found to be lost at the end of the claim, we will look into replacing your order.

Please note that most of our decisions are based on Canada Post.

If your address was provided to us incorrectly, we do NOT replace your order.

If your package was delivered to you and tampered with or stolen by Canada Post, we DO NOT cover your order. Although this may happen, we will handle it on a case by case basis. We will require your help to submit as much evidence as possible.

If your package has an error and it will be returned to sender, please contact us so we can see if we can get the package re-directed. If the address that we put was incorrect, we will work as quick as possible to correct it. If the address we put on the label was correct, then we DO NOT cover any return to sender cases.

Return to sender typically occurs when: invalid address, invalid address on label, person not at address, no suite number, no buzzer number, rejected by concierge, rejected by person at the address, etc. Please double check address you are entering before placing the order