My package says delivered but I have not received it.

From time to time a package can be delivered to the wrong mailbox, this is often to a next-door neighbor or mailbox, concierge, or someone has accepted on your behalf. We recommend looking in to this first. If that is not the case, we have also seen from time to time a postal worker will scan in all the packages saying they were “Successfully delivered” but in fact it has not been delivered yet, please wait 24 hours before contacting us as it may show up

If you do not get your package within 48 hours of it being marked delivered, let us know and we will file a trace with the post office. There will be a trace initiated which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. We do NOT replace orders once marked delivered but if you have an issue we will review your case and see what can be done.

if there has been a delay, please see your tracking information, view the Canada Post link to see if there are any delays.